Reverse Logistics

CSCmx has the adequate resources to manage and address customer’s claims and internal issues form the final use to all the way back to the vendors among the entire supply chain.

Fast Returning, Swapping, Repairing and even disposing procedures for products or materials are in place and functioning in order to avoid OEM's: complications, image deterioration and extra costs.

The reverse logistics process consists of four main steps:
  • Gate keeping: deciding what to allow into the reverse supply chain.
      • Core Returns Management
      • Online Requests and Tracking
      • Incoming Device Warranty Validation
  • Collection: assembling products for reverse logistics chain.
      • Advanced Shipping/Tracking System
      • Pre-printed Bills of lading
      • Full logistics service Nation wide
      • Same day, Next Day, Second day pickup/deliveries.
  • Triage: resolving what to do with each product
      • Device Diagnose
      • NTF No trouble found Screening
      • OOW Out of warranty devices quoting with visual evidence
      • BER Beyond economical repair judgment with visual evidence
  • Final Disposition – taking final action (e.g., repair, swap, recycle or disposal) and sending products to their final destination.

Complexity can be faced when the OEM's customer base is located abroad in places or countries where they do not have physical presence. CSCmx becomes that reliable partner team that can address these situations locally, as a front end and in behalf of the OEM.

We combine critical Reverse Logistics Management solutions into one platform, thereby saving your business time, effort and money. Our customer solutions team is qualified, skilled and IPC certified in order to exceed your requirements and expectations.